Politique d’expédition

📦 Shipping Policy

Thank you for shopping with us! Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is received.

Orders are not shipped or delivered on weekends or public holidays.

During peak seasons or promotional events, processing times may be slightly extended.

2. Shipping Time (Estimated)

Once your order has been shipped, the estimated delivery times are as follows (for reference only):

United States / Canada: 7–12 business days

Europe: 7–15 business days

Australia / New Zealand: 7–15 business days

Other countries/regions: 10–20 business days

Please note that delivery times may vary due to customs clearance, weather conditions, or other factors beyond our control.

3. Shipping Methods & Tracking

We use reliable international shipping carriers based on your location and order details.

A tracking number will be provided once your order has been shipped.

4. Shipping Fees

Shipping costs are calculated and displayed at checkout based on your delivery address and order weight.

Free shipping promotions, if available, will be clearly stated on our website.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Incorrect Address & Failed Delivery

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for orders lost or returned due to incorrect addresses or failed delivery attempts.

If a package is returned, reshipping fees may apply.

7. Shipping Delays or Lost Packages

If your order experiences significant delays or the tracking information has not updated for an extended period, please contact us.

We will assist in contacting the carrier and provide a reasonable solution based on the situation.

8. Contact Us

If you have any questions about shipping or your order, please contact us:

📧 Email: qimeglaishop@gmail.com

💬 Or reach us via our website contact form